Help Centre

Lookup by issue type

  • Billing and Invoice

    • Is EMI/ Credit facility available for all products?

      Yes. You choose to pay for an order through Credit facility, you need to choose the credit plan for 45 days (30 + 15) for @ 1.5% interest.

    • What is discount given on purchase done & How will it show in my bill?

      Garment Mandi provides extra discount of 2% on manufacturers/ suppliers price.

    • What will be VAT/TIN charges?

      Only 2 % of the total amount purchased. NOTE- Garment Mandi provides extra discount of 2% on manufacturers/ suppliers price.

    • How many days credit facility can be given to a registered account & how would the interest be calculated?

      You choose to pay for an order through Credit facility, you need to choose the credit plan for 45 days (30 + 15) for @ 1.5% interest.

  • Dispatch

    • Does Garmentmandi ships/delivers internationally?

      Yes, Garment Mandi Does ship internationally.

    • What should I do if I find my package opened or tampered with upon delivery?

      This could be because: • You have a single order with many items, that could have been shipped separately • Please get in touch with us through 'Contact Customer Care'

    • What do I do if I get wrong update messages from Courier Company?

      Please contact our Customer Care. We will resolve the issue at the earliest.

    • Where can I see packing, freight details?

      You can check the status of your order by clicking "My account ->Track Order" section.

    • What will be packing, freight charges?

      The delivery or transport & packing price will be paid on actual, there is no sales tax associated to these charges.

    • Do I have to pay any shipping and delivery charges?

      Shipping and delivery charges may apply depending on the item you purchased, the delivery or transport & packing price will be paid on actual, there is no sales tax associated to these charges.

    • How ordered products will be dispatched?

      We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you. OR You can always suggest a specific partner for your shipment.

  • Log in

    • Can I log in through my Facebook/ Gmail/ Tweeter account?

      No, You cannot login through any social networking or public website due to security & surveillance.

    • What should I do if I forget my password or my password does not work?

      Do not panic. Please follow the steps mentioned below to reset your password: • Click on ‘login’ on the top right side of the garmentmandi.com homepage. • Click on the Forgot Password link displayed on the page. • Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

    • How can I log in to Garment Mandi?

      You can login by clicking at the Login button and shop unlimited with us. • Signup / Register • Login • Order • Shipping details • Make payment/ credit balance

    • I created my Deal, now what?

      Watch this video to learn more about how your deal will appear on the Yelp web site and in mobile apps. Also learn how to redeem customer deals, and how to get paid.

  • Order

    • Can I order my products over the phone or offline?

      Yes, You can order offline also by visiting our offline partners Balaji Trading Co. located in Kolkata, Delhi, Ludhiana, Kanpur, Tirupur, Mumbai..

    • Would my Garmentmandi account be deleted if I do not shop for 6 months?

      Any account which remains inactive for 180 will fall under the category of NPA (Non Performing account) accounts. Please contact our Customer Care.

    • Are there any hidden costs (sales tax, octroi etc.) on items sold by sellers?

      No, there is no hidden or extra cost associated.

    • Where can I see my purchase details?

      • Login • Order • Shipping details • Make payment/ credit balance

    • How can I search suppliers / products at Garmentmandi?

      Go to http://Garmentmandi.com and type the product / company name in the search box, then press enter or click on the search icon OR in the search box, write the supplier / product name along with city / state name (e.g. Leather bags from Agra or Leather bags in Punjab) to find suppliers from particular cities / states. From the search result page, you can also choose / enter the preferred city of product / supplier you wish to source from. Search Box Tip: When you start typing characters of the product which you wish to search, Garmentmandi suggests you various list of items from which you can choose your best possible product.

    • How do I place order an order with garment Mandi?

      You can ORDER by logging into your Garmentmandi account • Login • Order • Shipping details • Make payment/ credit balance

    • How long does my Deal last?

      Your Deal will remain available for consumers to purchase indefinitely unless you indicate a maximum number available or remove your Deal via biz.yelp.com.

  • Payment

    • 6. What if I make the payment after due date?

      You need to choose the credit plan for 45 days (30 + 15) for @ 1.5% interest. No payments can be done after due date.

    • how i have to make payment

      first you need to place your order , then you will receive.

    • Can I make some payment by cash and rest of the amount by EMI / Credit for an order?

      Yes, Customer can do that.

    • How do I make payment to Garment Mandi for my Purchase?

      We accept the following modes of payment: • Debit cards or net banking of all major banks • Cash at the time of delivery (COTD) • Debit card / EMI

  • Registration

    • Do I have to register to purchase with Garment Mandi?

      Yes, you need to register and create an account with us first. This would help you to store your information with us and you do not have to enter your details every time you buy a new product or New range. You can easily manage and track all your orders.

    • What if I don't want to receive any more SMS and E-mails from Garmentmandi anymore?

      You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. also you can un select notification option from customer panel to not receive notification further. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.

    • How long it may take to confirm registration?

      just after the registration you will receive successful registration confirmation & password by mail & sms. further we take up to 1 business days to verify your provided information and then we active your account and send you account activation message.

    • Why it is mandatory to provide my bank account name, VAT & TIN number?

      VAT registration is required for any business that is into sales either by way of trading, manufacturing etc. VAT registration is required for any business that is into sales either by way of trading, manufacturing etc. The units may to Proprietary, Partnership, Private Limited as the case.

    • Are there any registration charges for creating an account on Garmentmandi?

      No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

    • What should I do if I have trouble with logging in?

      Follow these instructions if you face an issue logging in: • Check your login details. Your username is the e-mail address you used for registration. • Ensure that your web browser accepts cookies. • If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page. • In case the system is undergoing maintenance, please try logging in again after 10 minutes. • If you are still unable to access your account, please contact our Customer Care at +91 8100065513. We will resolve the issue at the earliest.

    • Why is Tele-verification required?

      • It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

    • Do I need to have valid e-mail id and mobile number to register with Garment Mandi?

      • Yes, a valid e-mail id and mobile number is mandatory for registration.

    • What are the benefits of registering at Garment Mandi?

      You can personalize and manage your profile, create your Wishlist, store, view and track your orders right from your account and checkout • Free, easy, simple way to find suppliers. • Reliable & transparent buying platform. • Instantly locate suppliers in your city and throughout India. • Send your buy requirements & get immediate response. • Dedicated Buyer Service Specialist.

    • Do I have o register to purchase with Garment Mandi?

      We suggest you to register and create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us. You can manage all your orders quickly and easily. You can view orders, track them, cancel, return or replace them.

    • How do I track who purchased my Deal?

      Once your Deal is created there will be a dedicated area within the "Yelp Deals" section where you will find a list of purchasers, as well as their unique redemption codes. When someone redeems their Deal you can electronically check them off by hitting "redeem" next to their name.

  • Return

    • How will I get the refund?

      This will reflect in your “My Account” section within 14 business days.

    • Can I get my order refunded into bank account if I made payment using cash or debit card?

      Yes, Please contact our Customer Care. We will resolve the issue at the earliest.

    • If I receive a physically damaged product, can I get it replaced?

      Yes, please contact our Customer Care. We will resolve the issue at the earliest.

    • If I receive a wrong product, can I get it replaced?

      Yes, please contact our Customer Care. We will resolve the issue at the earliest.

    • Why was my order cancelled by Garmentmandi?

      May be the stock was not available, Please contact our Customer Care. We will resolve the issue at the earliest.

    • Can I cancel my order if delivery is taking too much time?

      Please contact our Customer Care. We will resolve the issue at the earliest.

    • How do I place a return request on Garmentmandi?

      Click on "Return/Replace" in my account section and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery.

  • Wish list

    • I can't find my Wish List?

      Please make sure that you are logging into the correct Garmentmandi website, under which you had created your Wish List (Such as Garmentmandi.com, Garmentmandi, Garmentmandi.com). Wish Lists created under one domain (country website) are not visible in another domain. If you still cannot find your Wish List, please ensure that you did not accidentally delete the Wish List.

    • How to I delete a Wish List?

      Click the link "Wish List" which appears on right side of Garmentmandi website. Select the list to be deleted from the pull-down menu. Once the page opens for this Wish List, look for the link "Manage your lists" on the left side menu. Clicking on this link will bring up a dialog box. Select the "Delete" button against the list to be deleted and press "Submit" to complete the action".

    • How do I Move an item from one Wish List to another?

      Open the Wish List from which you want to move the item. When you see the list of items on this Wish List, on the right side against each item you will see Move button. Click on this button and all your Wish List names will be shown. Select the Wish List to which you want to move the item.

    • How do I add an item on a wish list?

      Items can be added directly from the product detail page. To get to the product detail page, select any item on Garmentmandi.

    • How many lists can I have?

      You can have as many lists as you like. It is helpful to give each one a name which designates a function/categories or else the name after the Firm you are building this list for.

    • What are Wish Lists used for?

      Wish Lists are a great way to keep track of what you want, and sometimes get great gifts. You can create many lists for yourself

    • How are refunds handled?

      If Yelp issues a refund to a customer, you owe Yelp your 70% share of the customer's payment. Yelp will deduct this amount from future payments owed to you. In general, we believe that Yelp Deals should always be a great experience for the customer. So when a customer is unhappy or believes that a Deal was difficult to redeem at your business, we will refund their payment right away.

  • Do I have to register to purchase with Garment Mandi?
    Yes, you need to register and create an account with us first. This would help you to store your information with us and you do not have to enter your details every time you buy a new product or New range. You can easily manage and track all your orders.
  • What if I don't want to receive any more SMS and E-mails from Garmentmandi anymore?
    You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. also you can un select notification option from customer panel to not receive notification further. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.
  • How long it may take to confirm registration?
    just after the registration you will receive successful registration confirmation & password by mail & sms. further we take up to 1 business days to verify your provided information and then we active your account and send you account activation message.
  • Is EMI/ Credit facility available for all products?
    Yes. You choose to pay for an order through Credit facility, you need to choose the credit plan for 45 days (30 + 15) for @ 1.5% interest.
  • What is discount given on purchase done & How will it show in my bill?
    Garment Mandi provides extra discount of 2% on manufacturers/ suppliers price.
  • What will be VAT/TIN charges?
    Only 2 % of the total amount purchased. NOTE- Garment Mandi provides extra discount of 2% on manufacturers/ suppliers price.
  • How many days credit facility can be given to a registered account & how would the interest be calculated?
    You choose to pay for an order through Credit facility, you need to choose the credit plan for 45 days (30 + 15) for @ 1.5% interest.
  • 6. What if I make the payment after due date?
    You need to choose the credit plan for 45 days (30 + 15) for @ 1.5% interest. No payments can be done after due date.
  • how i have to make payment
    first you need to place your order , then you will receive.
  • Can I make some payment by cash and rest of the amount by EMI / Credit for an order?
    Yes, Customer can do that.
  • How do I make payment to Garment Mandi for my Purchase?
    We accept the following modes of payment: • Debit cards or net banking of all major banks • Cash at the time of delivery (COTD) • Debit card / EMI
  • How will I get the refund?
    This will reflect in your “My Account” section within 14 business days.
  • Can I get my order refunded into bank account if I made payment using cash or debit card?
    Yes, Please contact our Customer Care. We will resolve the issue at the earliest.
  • If I receive a physically damaged product, can I get it replaced?
    Yes, please contact our Customer Care. We will resolve the issue at the earliest.
  • If I receive a wrong product, can I get it replaced?
    Yes, please contact our Customer Care. We will resolve the issue at the earliest.
  • Why was my order cancelled by Garmentmandi?
    May be the stock was not available, Please contact our Customer Care. We will resolve the issue at the earliest.
  • Can I cancel my order if delivery is taking too much time?
    Please contact our Customer Care. We will resolve the issue at the earliest.
  • How do I place a return request on Garmentmandi?
    Click on "Return/Replace" in my account section and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery.
  • Does Garmentmandi ships/delivers internationally?
    Yes, Garment Mandi Does ship internationally.
  • What should I do if I find my package opened or tampered with upon delivery?
    This could be because: • You have a single order with many items, that could have been shipped separately • Please get in touch with us through 'Contact Customer Care'
  • What do I do if I get wrong update messages from Courier Company?
    Please contact our Customer Care. We will resolve the issue at the earliest.
  • Where can I see packing, freight details?
    You can check the status of your order by clicking "My account ->Track Order" section.
  • What will be packing, freight charges?
    The delivery or transport & packing price will be paid on actual, there is no sales tax associated to these charges.
  • Do I have to pay any shipping and delivery charges?
    Shipping and delivery charges may apply depending on the item you purchased, the delivery or transport & packing price will be paid on actual, there is no sales tax associated to these charges.
  • How ordered products will be dispatched?
    We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you. OR You can always suggest a specific partner for your shipment.
  • Can I order my products over the phone or offline?
    Yes, You can order offline also by visiting our offline partners Balaji Trading Co. located in Kolkata, Delhi, Ludhiana, Kanpur, Tirupur, Mumbai..
  • Would my Garmentmandi account be deleted if I do not shop for 6 months?
    Any account which remains inactive for 180 will fall under the category of NPA (Non Performing account) accounts. Please contact our Customer Care.
  • Are there any hidden costs (sales tax, octroi etc.) on items sold by sellers?
    No, there is no hidden or extra cost associated.
  • Where can I see my purchase details?
    • Login • Order • Shipping details • Make payment/ credit balance
  • How can I search suppliers / products at Garmentmandi?
    Go to http://Garmentmandi.com and type the product / company name in the search box, then press enter or click on the search icon OR in the search box, write the supplier / product name along with city / state name (e.g. Leather bags from Agra or Leather bags in Punjab) to find suppliers from particular cities / states. From the search result page, you can also choose / enter the preferred city of product / supplier you wish to source from. Search Box Tip: When you start typing characters of the product which you wish to search, Garmentmandi suggests you various list of items from which you can choose your best possible product.
  • How do I place order an order with garment Mandi?
    You can ORDER by logging into your Garmentmandi account • Login • Order • Shipping details • Make payment/ credit balance
  • I can't find my Wish List?
    Please make sure that you are logging into the correct Garmentmandi website, under which you had created your Wish List (Such as Garmentmandi.com, Garmentmandi, Garmentmandi.com). Wish Lists created under one domain (country website) are not visible in another domain. If you still cannot find your Wish List, please ensure that you did not accidentally delete the Wish List.
  • How to I delete a Wish List?
    Click the link "Wish List" which appears on right side of Garmentmandi website. Select the list to be deleted from the pull-down menu. Once the page opens for this Wish List, look for the link "Manage your lists" on the left side menu. Clicking on this link will bring up a dialog box. Select the "Delete" button against the list to be deleted and press "Submit" to complete the action".
  • How do I Move an item from one Wish List to another?
    Open the Wish List from which you want to move the item. When you see the list of items on this Wish List, on the right side against each item you will see Move button. Click on this button and all your Wish List names will be shown. Select the Wish List to which you want to move the item.
  • How do I add an item on a wish list?
    Items can be added directly from the product detail page. To get to the product detail page, select any item on Garmentmandi.
  • How many lists can I have?
    You can have as many lists as you like. It is helpful to give each one a name which designates a function/categories or else the name after the Firm you are building this list for.
  • What are Wish Lists used for?
    Wish Lists are a great way to keep track of what you want, and sometimes get great gifts. You can create many lists for yourself
  • Can I log in through my Facebook/ Gmail/ Tweeter account?
    No, You cannot login through any social networking or public website due to security & surveillance.
  • What should I do if I forget my password or my password does not work?
    Do not panic. Please follow the steps mentioned below to reset your password: • Click on ‘login’ on the top right side of the garmentmandi.com homepage. • Click on the Forgot Password link displayed on the page. • Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.
  • How can I log in to Garment Mandi?
    You can login by clicking at the Login button and shop unlimited with us. • Signup / Register • Login • Order • Shipping details • Make payment/ credit balance
  • Why it is mandatory to provide my bank account name, VAT & TIN number?
    VAT registration is required for any business that is into sales either by way of trading, manufacturing etc. VAT registration is required for any business that is into sales either by way of trading, manufacturing etc. The units may to Proprietary, Partnership, Private Limited as the case.
  • Are there any registration charges for creating an account on Garmentmandi?
    No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.
  • What should I do if I have trouble with logging in?
    Follow these instructions if you face an issue logging in: • Check your login details. Your username is the e-mail address you used for registration. • Ensure that your web browser accepts cookies. • If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page. • In case the system is undergoing maintenance, please try logging in again after 10 minutes. • If you are still unable to access your account, please contact our Customer Care at +91 8100065513. We will resolve the issue at the earliest.
  • Why is Tele-verification required?
    • It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.
  • Do I need to have valid e-mail id and mobile number to register with Garment Mandi?
    • Yes, a valid e-mail id and mobile number is mandatory for registration.
  • What are the benefits of registering at Garment Mandi?
    You can personalize and manage your profile, create your Wishlist, store, view and track your orders right from your account and checkout • Free, easy, simple way to find suppliers. • Reliable & transparent buying platform. • Instantly locate suppliers in your city and throughout India. • Send your buy requirements & get immediate response. • Dedicated Buyer Service Specialist.
  • Do I have o register to purchase with Garment Mandi?
    We suggest you to register and create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us. You can manage all your orders quickly and easily. You can view orders, track them, cancel, return or replace them.
  • How do I track who purchased my Deal?
    Once your Deal is created there will be a dedicated area within the "Yelp Deals" section where you will find a list of purchasers, as well as their unique redemption codes. When someone redeems their Deal you can electronically check them off by hitting "redeem" next to their name.
  • I created my Deal, now what?
    Watch this video to learn more about how your deal will appear on the Yelp web site and in mobile apps. Also learn how to redeem customer deals, and how to get paid.
  • How are refunds handled?
    If Yelp issues a refund to a customer, you owe Yelp your 70% share of the customer's payment. Yelp will deduct this amount from future payments owed to you. In general, we believe that Yelp Deals should always be a great experience for the customer. So when a customer is unhappy or believes that a Deal was difficult to redeem at your business, we will refund their payment right away.
  • How long does my Deal last?
    Your Deal will remain available for consumers to purchase indefinitely unless you indicate a maximum number available or remove your Deal via biz.yelp.com.

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